Privacy Policy
Last updated: 9 September 2026
This privacy policy describes how bitholm ("we", "us") processes your personal data when you visit bitholm.se (the "Website"), contact us by email or submit a quote request through our forms on Facebook or Instagram.
1. Data controller
The data controller is:
bitholm
Email: hello@bitholm.se
Contact us at the address above if you have questions about how we handle your personal data.
2. Data we collect
Contact enquiries and quote requests
If you contact us by email, we process your email address and the content you send. When you submit a quote request through our forms on Facebook or Instagram, we receive your name, email address and company website address. We use this information to review the website, assess whether it is suitable for our service, prepare a quote and contact you about your enquiry. A person at bitholm assesses the enquiry and responds by email.
Analytics data
With your consent, we collect anonymised analytics data through Google Analytics 4 (pages visited and approximate session duration). This helps us understand how the Website is used and improve it. If you decline analytics cookies, no tracking events are recorded.
3. Lawful basis for processing
| Purpose | Lawful basis (GDPR Article 6) |
|---|---|
| Handling contact enquiries and quote requests: reviewing websites, preparing quotes and responding by email | Legitimate interests, Article 6(1)(f): our interest in responding to enquiries about our services. |
| Website analytics (Google Analytics) | Consent — Article 6(1)(a) |
4. Recipients and platforms
The forms on Facebook and Instagram are provided by Meta, which receives the information and makes it available to us. We handle enquiries in Meta's lead management tools and by email. Meta's own processing of information is described in its privacy policy: https://www.facebook.com/privacy/policy/. We use the providers in the table below for website hosting and analytics.
| Provider | Purpose | Location |
|---|---|---|
| Vercel | Hosting and edge functions | USA / EU |
| Google Analytics | Website analytics (with consent) | USA |
5. International data transfers
Google Analytics is based in the USA. For international transfers through Google Analytics, we rely on standard contractual clauses (SCCs) approved by the European Commission. Meta's own processing of information, including international transfers, is described in Meta's privacy policy.
6. Retention periods
| Data | Retention period |
|---|---|
| Contact enquiries and quote requests handled by bitholm, including information from Meta forms and email | Until the matter is closed or the information is no longer needed, for a maximum of 2 years from the enquiry |
| Analytics events (Google Analytics) | 14 months (GA4 default) |
7. Your rights
Under the GDPR, you have the right to:
- Access — request a copy of the personal data we process about you.
- Rectification — ask us to correct inaccurate information.
- Erasure — ask us to erase your personal data (subject to legal obligations).
- Restriction — request that we restrict processing in certain circumstances.
- Objection — object to processing based on legitimate interests.
- Withdraw consent — withdraw your consent to analytics cookies at any time using the "Cookie preferences" link in the footer. This does not affect the lawfulness of processing carried out before withdrawal.
To exercise your rights, contact us at hello@bitholm.se. We will respond within 30 days.
8. Supervisory authority
You have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY) at imy.se.
9. Changes to this policy
We may update this policy. The "Last updated" date at the top of the page shows when it was most recently revised.